Shipping Policy

At this time, we only ship within the contiguous United States of America. No international shipping.
All seed orders are shipped immediately throughout the year. Read our Seeds Policy.
Potted plants ship from early March through October. When the weather dips to freezing temperatures, we stop shipping potted plants.
Bareroot trees and plants ship after dormancy, usually starting in November and stop sometime in December.
Scion ships in winter from December through March. Orders for scion are shipped as they are received, unless they are placed outside tree dormancy and shipping windows. In this case orders will be held until scion is available. Read our Scion Policy.
Cuttings and root divisions ship in the fall after the plants have gone dormant, usually in November.
We do our best to combine all items into one shipment, and therefore may hold an order until all the items are ready to ship.
All of the above is subject to change depending on weather, but rest assured that we will get your order sent out as soon as it is safe to do so.

Shipping

Seeds Policy

Important Information

Please review the information below before placing an order. As always, feel free to reach out to us with any questions we have not answered here.

Return Policy

Due to the perishable nature of our products, we cannot accept returns.

We understand that sometimes things don't go as planned. If you encounter any issues with your order, please contact us within 24 hours or receiving your order. We will do our best to assist you.

We are committed to providing excellent customer service and support. If you have questions about your purchase, need advice on care, or are simply seeking guidance, please don't hesitate to reach out to us.

Before Purchasing:

Thorough Research: Please conduct thorough research on the plants, scions, and supplies you intend to purchase. Consider factors such as climate, soil conditions, and your level of gardening experience (i.e. grafting ability, experience rooting cuttings, etc).

No Order Cancellations: Once an order has been shipped, we cannot cancel it. Please carefully review your order details before confirming your purchase.

Seeds Policy

Seeds are sold without warranty, expressed or implied, as to description and productiveness. Seeds should be inspected and county upon receipt to ensure accuracy. We can't consider replacement of seeds after they have been stored or planted. Please note that most seeds sold require a pretreatment prior to planting.

Scion Policy

At Mad Cat Farm, we take pride in providing high-quality, viable scion wood for grafting. To ensure clarity and fairness for all customers, please review the following terms regarding the purchase and use of our scion wood:

Scion Condition & Guarantee

All scion wood is harvested fresh, inspected for quality, and stored properly before shipping.
We guarantee that scion wood is viable when shipped but cannot guarantee its viability beyond the point of delivery due to factors outside our control, such as storage conditions, delayed use, or improper handling.

Scion Storage & Responsibility

Scion wood should be grafted as soon as conditions allow for optimal success.
Proper storage is essential for maintaining scion viability. It is the customer's responsibility to research and implement appropriate storage methods based on their specific needs and climate.
If you choose to store scion wood for future use, you assume full responsibility for its condition and viability.

Scion Grafting Success Disclaimer

The success of grafting depends on multiple factors, including timing, technique, rootstock compatibility, weather conditions, and aftercare.
We do not guarantee grafting success, as these variables are beyond our control.

Scion Returns & Refunds

Due to the perishable nature of scion wood, all sales are final. We do not accept returns.
If you receive scion wood that is damaged or not as described, please contact us within 24 hours of delivery with photos documenting the issue. Beyond this 24 hour period of time, we do not provide replacements or refunds.

Scion Order Timing & Customer Responsibility

Please order scion according to your intended grafting timeline. If you require scion wood for a specific grafting window, plan your order accordingly.
Orders shipped earlier in the season are the customer’s responsibility to store properly if not used immediately. We cannot hold orders or delay shipping times for individual orders.
Scion wood is shipped when orders are received and only while the trees are in their dormant season. Orders placed during dormancy will be shipped within that period and will not be held for later shipping in most cases. Orders placed outside the dormancy period will be held until scion is available to be cut and shipped, usually in December through March.

By placing an order, you acknowledge and agree to these terms. If you have any questions about proper handling, storage, or grafting best practices, feel free to reach out before purchasing.

Guarantee

We want you to be happy with the products you purchase. As a family-run nursery, we pride ourselves on great service and take care with every order we fulfill. If you have any issues with the items you receive, please reach out to us within 24 hours of receiving your order.

Other Conditions

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for our products are listed on our website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.

Sales tax is collected during the checkout process where it is required by state law.

Returns

Other

Scion Policy